Main Menu

Legal Menu

Our Social Links

Looking for Care? Contact Your Local Office

If you would like to talk to us regarding our care services, contact your local office on one of the below phone numbers or you can email us by clicking on the envelope icon relating to your location.

Looking for a Career in Care? Contact Your Local Office for our Job Vacancies

Would you like to make a difference to the life of someone in your community and have a career in care that is rewarding and challenging? If the answer is yes, then we want to hear from you.  Contact your local office below for more information.

Deputy Manager

Location: Waltham Forest
Job Type: Full Time
Travel Requirements: Driver, Walker

Request a Call Back

Our Contact Details

020 7916 7270

info@hartwigcare.co.uk

5 Ella Mews,
Hampstead,
London,
NW3 2NH

Send Us an Email

Our Contact Details

020 7916 7270

info@hartwigcare.co.uk

5 Ella Mews,
Hampstead,
London,
NW3 2NH

Looking for Care? Contact Your Local Office

If you would like to talk to us regarding our care services, contact your local office on one of the below phone numbers or you can email us by clicking on the envelope icon relating to your location.

Looking for a Career in Care? Contact Your Local Office for our Job Vacancies

Would you like to make a difference to the life of someone in your community and have a career in care that is rewarding and challenging? If the answer is yes, then we want to hear from you.  Contact your local office below for more information.

Deputy Manager

Location: Waltham Forest
Job Type: Full Time
Travel Requirements: Driver, Walker

Request a Call Back

Our Contact Details

020 7916 7270

info@hartwigcare.co.uk

5 Ella Mews,
Hampstead,
London,
NW3 2NH

Send Us an Email

Our Contact Details

020 7916 7270

info@hartwigcare.co.uk

5 Ella Mews,
Hampstead,
London,
NW3 2NH

Full Time

Deputy Manager

, Waltham Forest
Driver, Walker
£30,000 - £30,796 per year

Job Description

About Us:

Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalized care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence all within the familiar and cherished surroundings of their homes.

Requirement: We are currently looking for a Deputy Manager who can work in our office located in Chingford E4 9FA, Monday- Friday.

Employee Benefits:

  • Employee Assistance Program - 24/7 counselling and online wellbeing resources.
  • Wellness platform - Everything you need to reach your Health and Fitness goals.
  • Newsfeed and Recognition - A great place to boost company culture and celebrate great work.
  • Perks and Savings - Opportunity for saving money on daily essentials and key life events.
  • 20 days of paid holiday, plus bank holidays.
  • Free DBS Check.
  • Ongoing training and development.

Main Responsibilities:

  • Manage client enquiries, providing information to prospective clients, and conducting home visits.
  • Attend initial client interviews, assess needs, and identify risks.
  • Ensure clients receive necessary information and documentation.
  • Complete and maintain up-to-date client paperwork.
  • Manage and monitor care packages.
  • Follow up on reported issues, record in the Care planner, and forward to the relevant person.
  • Report activities and concerns to representatives and professional networks.
  • Handle complaints in line with the procedure.
  • Recognize, assess, and meet the needs of service users.
  • Liaise with clients, representatives, care workers, Care Managers, and other professionals.

Additional Responsibilities:

  • Ensure care worker visits reflect continuity and flexibility.
  • Ensure visits occur on time with the right care worker.
  • Update care workers on client visits, agency policies, and procedures.
  • Receive information/reports from care workers verbally and in writing.
  • Confirm and attend care worker review bookings and Care Team meetings.
  • Cross-reference actual bookings against planned bookings for correctness.
  • Assist in service monitoring and improve client safety.
  • Assist Care Managers in communicating with care workers regarding daily visits and meetings.
  • Answer calls and messages, take messages, and divert calls within the telephone system.
  • Log calls in the relevant places for follow-up.

Ideal candidate qualities include:

  • It is a fast- paced environment, the successful Deputy Manager will be interpersonally confident and a pro-active team player.
  • Discretion and the ability to handle confidential matters and sensitively.
  • Have the ability to thrive under pressure and good organisational and multitasking skills.
  • Showcase a high level of attention to detail and be able to prioritise workload.
  • Have excellent communication skills, always professional and polite.
  • Competence in Microsoft Office products: Excel, Word, Microsoft Outlook
  • Proactive and ability to use initiatives during complex situations.
  • Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘provide care and support for our clients’ by:
  1. Being people focused.
  2. Reflecting a ‘can do’ approach.
  3. Striving for excellence in everything we do.
  4. Having mutual respect for everyone we work with, work for and support through our services

How to Apply:

If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to Liz.King@hartwigcare.co.uk  and Leala.Sullivan@hartwigcare.co.uk or click the Apply Now button below to fill in our online application form.

Walt. Forest Office

Call Us:
0203 953 1520
Find Us:
1 Flaxen Road, Chingford, E4 9FA

If you become a Carer with us and refer a friend

You can earn up to £75*

*Terms and conditions apply
Full Time

Deputy Manager

, Waltham Forest
Driver, Walker
£30,000 - £30,796 per year

Job Description

About Us:

Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalized care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence all within the familiar and cherished surroundings of their homes.

Requirement: We are currently looking for a Deputy Manager who can work in our office located in Chingford E4 9FA, Monday- Friday.

Employee Benefits:

  • Employee Assistance Program - 24/7 counselling and online wellbeing resources.
  • Wellness platform - Everything you need to reach your Health and Fitness goals.
  • Newsfeed and Recognition - A great place to boost company culture and celebrate great work.
  • Perks and Savings - Opportunity for saving money on daily essentials and key life events.
  • 20 days of paid holiday, plus bank holidays.
  • Free DBS Check.
  • Ongoing training and development.

Main Responsibilities:

  • Manage client enquiries, providing information to prospective clients, and conducting home visits.
  • Attend initial client interviews, assess needs, and identify risks.
  • Ensure clients receive necessary information and documentation.
  • Complete and maintain up-to-date client paperwork.
  • Manage and monitor care packages.
  • Follow up on reported issues, record in the Care planner, and forward to the relevant person.
  • Report activities and concerns to representatives and professional networks.
  • Handle complaints in line with the procedure.
  • Recognize, assess, and meet the needs of service users.
  • Liaise with clients, representatives, care workers, Care Managers, and other professionals.

Additional Responsibilities:

  • Ensure care worker visits reflect continuity and flexibility.
  • Ensure visits occur on time with the right care worker.
  • Update care workers on client visits, agency policies, and procedures.
  • Receive information/reports from care workers verbally and in writing.
  • Confirm and attend care worker review bookings and Care Team meetings.
  • Cross-reference actual bookings against planned bookings for correctness.
  • Assist in service monitoring and improve client safety.
  • Assist Care Managers in communicating with care workers regarding daily visits and meetings.
  • Answer calls and messages, take messages, and divert calls within the telephone system.
  • Log calls in the relevant places for follow-up.

Ideal candidate qualities include:

  • It is a fast- paced environment, the successful Deputy Manager will be interpersonally confident and a pro-active team player.
  • Discretion and the ability to handle confidential matters and sensitively.
  • Have the ability to thrive under pressure and good organisational and multitasking skills.
  • Showcase a high level of attention to detail and be able to prioritise workload.
  • Have excellent communication skills, always professional and polite.
  • Competence in Microsoft Office products: Excel, Word, Microsoft Outlook
  • Proactive and ability to use initiatives during complex situations.
  • Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘provide care and support for our clients’ by:
  1. Being people focused.
  2. Reflecting a ‘can do’ approach.
  3. Striving for excellence in everything we do.
  4. Having mutual respect for everyone we work with, work for and support through our services

How to Apply:

If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to Liz.King@hartwigcare.co.uk  and Leala.Sullivan@hartwigcare.co.uk or click the Apply Now button below to fill in our online application form.

Roles and Responsibilities

Benefits

Walt. Forest Office

Call Us:
0203 953 1520
Find Us:
1 Flaxen Road, Chingford, E4 9FA

If you become a Carer with us and refer a friend

You can earn up to £75*

*Terms and conditions apply