Operations Manager

Job Type: Operations Manager

Location: 5 Ella Mews London

Travel: Ability to travel across Greater London

Salary: Starting from £50,000- £60,000 per year

About Us: Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalised care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence, all within the familiar and cherished surroundings of their homes.

 

Requirement: We are currently looking for a full-time operations manager to oversee a portfolio of care services across Greater London. The role will be based at Hartwig's Camden office but will cover Greater London.

 

Employee Benefits:

• Employee Assistance Program - 24/7 counselling and online wellbeing resources.
• Wellness platform - Everything you need to reach your health and fitness goals.
• Newsfeed and Recognition - A great place to boost company culture and celebrate great work.
• Perks and Savings - Opportunities for saving money on daily essentials and key life events.
• 20 days of paid holiday, plus bank holidays.
• Free DBS Check.
• Ongoing training and development.
• Referral programme.
• Store discount.

 

Main Responsibilities:

• Managing Day-to-Day Operations: Overseeing the daily running of care delivery and keeping senior management updated.
• Quality Assurance: Ensuring the highest standards of care in line with company policies and procedures.
• Regulatory Compliance: Liaising and cooperating with CQC inspectors and inspections.
• Care Assessments and Plans: Completing care assessments and developing care plans.
• Team Leadership: Leading a team of assessors, inspectors, regulatory coordinators, and officers.
• Risk Management: Maintaining an ongoing view of quality, safety, and risk for services in their area.

 

Skills/Requirements:

• Leadership and Management: Strong leadership abilities to guide and motivate teams, along with effective management skills to oversee operations.
• Communication: Excellent communication and interpersonal skills to interact with staff, patients, and regulatory bodies.
• Regulatory Knowledge: In-depth understanding of care regulations and best practices to ensure compliance and high standards of care.
• Problem-Solving: Strong problem-solving and decision-making skills to address issues and improve operational efficiencies.
• Empathy and Compassion: A genuine empathy and compassion towards patients, which is crucial in the care industry.
• Organisational Skills: Strong organisational and time management skills to handle multiple tasks and ensure smooth operations.
• Financial Acumen: Proficiency in budgeting and resource management to maintain the financial health of the care facility.

 

How to Apply:

If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to rpage@hartwigcare.co.uk.

 

If you are an experienced Operation Manager looking for a change or new role, hit the apply button for your application to be considered.

 

Vacancy closing date 16/05/2025.