Registered Care Manager

Job Type: Care Manager

Location: Fleming Road, Southall, UB1 3DJ & Hindhead Gardens, Northolt, Middlesex, UB5 5FD

Travel: Public Transport/ Driver

Salary: £40,000

About us:
At Hartwig Care, we aim to provide exceptional and personalised care to improve the quality of life, independence, and dignity of our service users. Since 1999, we have been offering a range of services to help people live comfortably and independently at home. We focus on delivering high-quality care that helps our service users stay independent and dignified in their own homes. Our core values include respect, transparency, empowerment, safety, efficiency, and environmental preservation.

 

Current Opportunity: Registered Care Manager
We are seeking a compassionate Registered Care Manager who can work full-time across our extra care scheme.

 

Our core principles and values:

• Respect: Promoting respect and dignity through our services.
• Transparency: Transparency and legal compliance in the management of our activities and services.
• Empower: Ensuring confidentiality of our clients’ and users’ personal data.
• Safety: Ensuring the Health and Safety of our staff and service users.
• Efficiency: Contributing to provision of an efficient but high-quality service.
• Environment: Encouraging respect for and the preservation of the environment.

 

 

Purpose of the role:

To provide exceptional services that support service users to live the lives they choose as far as they are able, in line with our company’s mission statement, policies and procedures and regulatory requirements.

 

Key responsibilities

The Registered Manager is responsible for efficiently managing the day-to-day operations of the service, allocating resources and monitoring performance to deliver high quality care to service users in line with regulatory requirements.

The main responsibilities are focused on: service delivery, compliance and quality assurance, service development and team management. The Registered Manager acts as a role model and provides sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

To effectively work in close partnership with the management team to achieve company objectives.

 

Duties:

Service delivery - Provide a high-quality service to service users

• Promote the rights of each service user and keep their needs, wishes and preferences at the centre of their care and support plans.
• Ensure that each service user has a full needs assessment before care commencing which identifies their needs and associated risks. Ensure the service users’ care and support plans are person-centred and outcome-based.
• Work in partnership with service users, family members and commissioners to ensure a joint up approach to the care delivery that fully meets our service users needs.
• Monitor the service user journey to ensure that, alongside with them and/or their chosen representative, a written individual care and support plan that respects their wishes and promotes their dignity and privacy has been created. Ensure that the care plan has been agreed and that appropriate risk control measures have been put in place to reduce the risks.
• Provide the service users, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Apply excellent communication skills with service users, their families and representatives, staff and other health and social care professionals to deliver high quality domiciliary care services.
• Keep all information about customers, their representatives and their families secure and confidential except where policy requires to share information to protect the interests of our service users.

 

Compliance and Quality Assurance – Manage the safety and quality of the business

• Be responsible for the safe delivery of the domiciliary care/extra care service in line with legislative requirements and company policy and procedures.
• Manage the coordination team to ensure the service is appropriately rostered and allocated so that care is delivered timely, safely as commissioned and in line with service users’ wishes.
• Undertake training and development to keep up to date with the law, best practice, and changes in Hartwig Care and Clece Care policy. Apply this knowledge to day-to-day management and delivery of care.
• Understand and monitor health and safety in the workplace and in the field. Work closely with the Health and Safety and Infection Prevention and Control Lead to meet requirements.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
• Work closely with the Quality and Compliance Manager to implement the quality and compliance framework and continuously drive improvements.
• Effectively manage complaints and incidents. Carry out investigations relating to the quality of the care service and use findings to make improvements.
• Be the Safeguarding Lead of the service.
• Carry out analysis trend analysis to identify areas of improvement and act upon them.
• Carry out service user and staff satisfaction surveys, analyse them and act upon them, to ensure satisfaction, and look at ways to make continuous quality improvements.
• Be prepared to work flexibly to ensure the safe delivery of the service.

 

Team management and Leadership

• Work closely with the Operations Managers, Recruitment Manager and Training Manager and Coordinators to ensure that there are sufficient numbers of suitably qualified care staff allocated appropriately to meet the care service needs at all times.
• Identify ongoing training needs and make sure staff are up to date with current best practice.
• Implement company policies and procedures in relation to managing absence, disciplinary, capability and grievance matters.
• Provide information, guidance and ongoing supervision to enable care and office staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
• Be part of the on-call reviews to monitor and ensure all issues have been dealt with effectively to mitigate reduce risks.

 

Service Development

• Attend external meetings when needed and represent the service in a positive manner. Promote partnership working with external stakeholders.
• Work closely with the Management Team to achieve objectives and participate in the growth and development of the business.
• Work with the Operations Director, Operations Managers and other Senior Managers to achieve targets.
• Work closely with the Social Value and Marketing Lead to organise events for service users and staff.

 

Reporting

• Attend weekly management meetings to provide updates on the different contracts.
• Take responsibility for completing internal monthly compliance reports and attend meetings
• Report timely to CQC, local authorities and other stakeholders relevant notifiable issues.
• Complete quarterly monitoring reports on the relevant contract and attend and lead on monitoring meetings with the local authorities.

 

The postholder may be required to perform other duties as aligned with their skills and experience in agreement with the Operations Manager.

 

Role specification:

This provides a picture of the skills, knowledge and experience that the Registered Manger must have to carry out their role.

Essential criteria

• Personal attributes
  • Kind, caring and compassionate towards others who need support
  • Professional and excellent timekeeper, reliable and understanding of professional boundaries.
  • Supportive and team player. Good communicator and emotional intelligent
  • Strong problem-solver, who identify solutions and opportunities.
  • Passionate about providing high-quality care and having a positive impact in service users’ lives.

 

• Knowledge and understanding
  • Excellent understanding of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission (Registration) Regulations 2009.
  • Excellent understanding of the needs of people who require care and support at home and the provision of care services in line with best practice.
  • Excellent understanding of the principles of high-quality person-centred care and support and anti-discriminatory care practice.
  • Knowledge of Health and Safety legislation and risk management in relation to services.
  • A relevant social care qualification and have or be willing to work towards a manager qualification (Level 5).
  • Understanding of confidentiality.
  • Knowledge of Safeguarding procedures and how to recognise and report concerns.

 

• Experience and skills
  • Excellent communications skills
  • Experience building positive working relationships with people who use the service and their families, staff, other healthcare professionals and commissioners.
  • Ability to support service users with all aspects of their daily living in a manner that respects their dignity, is non-judgemental and promotes their independence, choice and privacy.
  • Experience of working in care services, risk assessing and assessing service users’ needs.
  • Ability to plan and organise workloads effectively.
  • Good administrative skills and computer literacy.
  • Ability to maintain clear written and electronic records to follow statutory reporting procedures.
  • Experience managing and developing an effective team including recruitment and training and supporting staff.
  • Ability to implement policies and procedures and monitor its effectiveness.

 

• Additional requirements
  • Successful CQC registration.
  • Willingness to work flexibly and to keep knowledge and skills up to date.
  • Satisfactory criminal records check and evidence that you are not listed as barred from working with vulnerable people.

 

Desirable criteria

• Previous Registered Manager experience.
• Train the trainer qualifications
• Knowledge of business management and customer service

 

How to Apply:

If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to Info@hartwigcare.co.uk.

If you are an experienced Registered Care Manager looking for a change or new role, hit the apply button for your application to be considered.