Hartwig Care Services awarded mark of distinction for investing in local communities

“We aim to create the highest quality of life for all, this extends beyond the people we care for to the local communities we operate in. We are delighted this commitment has been acknowledged through the Social Value Quality Mark. Through our pledges, we will continue supporting local communities to be successful, inclusive and to provide opportunities for all.”

Our mission extends beyond care, we create meaningful impact for our people, communities, and partners. Guided by our Social Value Strategy, we pledged to deliver positive outcomes across six key areas: economic empowerment, wellbeing, education, community, employment, and sustainability.

In summary

Hartwig Care Services has received external recognition for investing in local communities
The achievement of Social Value Quality Mark Level 1 recognises our commitment to skills development, job creation and the wellbeing of local people.
It shows we are aligned with the local authority’s values and vision to create fair, inclusive communities in which everyone has a chance to succeed.
The work we are doing to train care workers will help raise standards in the sector and address the skills gap.

To learn more about our ongoing efforts and impact, you can read our latest Social Value Report here

Highlights

1. Economic Empowerment

We are committed to strengthening local economies and supporting ethical practices:

£1.5 million spent with local MSMEs and £237,210 with VCSE suppliers in 2023–2024.
Achieved 100% compliance with the London Living Wage .
Achieved full gender pay parity across all roles.
Prioritised local suppliers, with 50% of controllable expenditure directed to UK-based partners, mapped by proximity to each branch

2. Health & Wellbeing

We prioritise the mental and emotional wellbeing of our staff and service users:

13 trained Mental Health First Aiders, exceeding our 1:200 target with a 1:58 ratio.
Signed up to Mental Health at Work and partnered with TELUS Health and the Care Workers Charity to offer 24/7 EAP services.
Enabled staff flexibility via bank shift contracts, increasing accessibility for parents and students.
Delivered over 929,565 hours of care to 1,889 clients in 2024, fostering social independence.
Hosted wellness walk-ins and support forums.

3. Education & Skills

We invest in continuous learning for our workforce and community:

Delivered 1,439 hours of training to 1,134 employees in 2024, maintaining an 80:20 ratio of mandatory to non-mandatory learning.
Supported 12 staff in NVQ Level 2–5 training and facilitated over 20 staff promotions in 2023–2024.
Offered 8 weeks of work experience through structured placements in care, marketing, and admin.

4. Social and Community Impact

We deepen our roots in the community through partnerships and trust-building:

Fundraised and donated over £15,379 to local charities like Age UK Camden, Royal Free Charity, Care Workers Charity, Cancer Research UK, etc.
Facilitated 693 volunteer hours valued at £11,732 since 2022 (using the UK National TOMs).
Hosted forums and conducted surveys with both direct and indirect stakeholders, achieving 84% stakeholder trust.

5. Employment & Volunteering

We believe in inclusive local recruitment and purposeful giving:

90% of our workforce resides in the same postcode area as their branch.
Recruited from underrepresented groups, maintaining over 10% NEET or disadvantaged hires.
Delivered 100+ hours of volunteering annually through community engagement activities.

6. Environmental Sustainability

We are reducing our environmental footprint across branches:

100% of offices now use LED lighting.
Reduced single-use materials by 50% and cut paper usage by over 50%.
Introduced a Carbon Reduction Plan, supporting net-zero goals.