On the 12th of June, a comprehensive meeting was held at Moorlands, one of our esteemed Extra Care Scheme, with the objective of evaluating client satisfaction regarding the services rendered.
This gathering was pivotal in understanding the residents’ contentment levels, addressing any potential grievances, and discussing the possibility of introducing new services within the scheme (if required).
The feedback received was overwhelmingly positive. Clients lauded the seamless operation of the systems in place, likening their efficiency to that of well-oiled machinery. The calibre of care provided was a subject of high praise, with the carers receiving accolades for their exceptional service, often referred to as ‘first-class’.
The residents expressed their satisfaction with the current state of affairs, advocating for the continuity of the existing system which they find to be more than adequate.
The amenities offered at the facility were highlighted as comprehensive, catering to a wide range of needs, including a well-maintained designated smoking area. The availability of staff at all hours was noted as a significant advantage, ensuring that residents have access to assistance and companionship at any time. The scheme’s open communication policy has been instrumental in fostering a sense of security among the residents, who feel at ease to raise concerns whenever necessary.
In conclusion, the sentiment echoed by the residents is one of complete satisfaction with the current services and no expressed desire for additional changes. This feedback is invaluable as it not only affirms the effectiveness of the current system but also provides insight into the areas where the scheme excels, setting a benchmark for quality and satisfaction within the Extra Care Scheme community.
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