On 12 June, we held a meeting at Moorlands Extra Care Scheme to review resident satisfaction with our services. The goal was to understand how well we meet residents’ needs, address any concerns, and explore potential new services.
What Residents Said
- High Satisfaction: Residents praised the smooth running of our systems, describing them as efficient and well-organised.
- Outstanding Care: Carers were commended for delivering first-class care, highlighting their professionalism and compassion.
- 24/7 Support: The availability of staff at all times was seen as a major benefit, ensuring help and companionship whenever needed.
- Comprehensive Facilities: Amenities, including a well-maintained smoking area, meet a wide range of resident needs.
- Open Communication: Our transparent approach helps residents feel secure and confident to share feedback.
Overall Feedback
Residents expressed complete satisfaction with current services and saw no need for changes. This positive feedback confirms the strength of our care model and sets a high standard for quality care in Extra Care Schemes.
Looking ahead, we will continue to maintain these high standards while exploring new services that could further enrich residents’ lives. If you would like to learn more about Moorlands Extra Care Scheme, arrange a visit, or discuss our care options, please contact us today.
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