At Hartwig Care, we provide Personalised complex care services for adults and children with long-term or life-limiting conditions.
We specialise in providing personalised, complex care services for both adults and children who are living with long-term or life-limiting conditions. Our commitment is to deliver high-quality, person-centered care that respects the unique needs and preferences of everyone.
Our Approach
Our team of highly skilled and experienced professionals work closely with each service user and their family to develop a personalised complex care plan. This collaborative approach ensures that every aspect of care is attuned to the individual’s needs and aspirations.
We are dedicated to continuous improvement, offering ongoing training and support to our staff. This ensures they are equipped with the latest knowledge and skills to provide the highest standard of care.
Why choose Complex Care
Personalised One-to-One Clinical Support
At-home complex care is tailored specifically to the individual’s medical, emotional, and daily living needs. Unlike care homes, where attention is divided, home care offers dedicated one-to-one support with flexible, customised routines and interventions.
Comfort and Familiarity of the Home
Being in a familiar space surrounded by personal belongings, loved ones, and pets can reduce stress and anxiety. This is especially valuable for individuals with neurological conditions, acquired brain injuries, or sensory sensitivities.
Reduced Risk of Infection
Hospitals and care homes can increase exposure to infections. Receiving care at home provides a safer, controlled environment – especially important for individuals with compromised immune systems or those using ventilators or feeding tubes.
Greater Independence and Dignity
Complex care at home empowers individuals to maintain independence and autonomy in daily decisions. With support structured around their lifestyle and preferences, people can retain more control over how they live – boosting confidence and dignity.
Integration with Community Services
Home-based complex care can be closely coordinated with GPs, district nurses, occupational therapists, and other NHS professionals, ensuring a joined-up approach to care without the need for institutionalisation.
Family Involvement and Emotional Support
Home care allows families to stay closely involved in the individual’s life and care, without restrictions. It fosters stronger emotional connections, provides reassurance to loved ones, and reduces the emotional strain often associated with residential placements.
How a carer can help
At Hartwig Care, our Care Assistants and nurses can carry out a number of different activities when they visit, whether it be supporting with medication to providing guidance to loved ones; we are here to help.
- Regular companionship care
- Flexibility of service, subject to availability you can increase service to meet ad hoc or permanent needs
- For no charge you can decrease calls with just 24 hours’ notice
- Small team of care assistants who will get to know your loved ones
- Potential to spot changes in health enabling quick action to aid diagnosis
- Provide emotional and practical support to loves ones
- Stay safe and happy in an environment you know; your home
More information and FAQs
Complex care is specialist support for individuals with long-term health conditions, serious injuries, or disabilities that require clinical or high-level medical care. It is usually delivered at home by trained carers or nurses and tailored to each person’s specific medical and personal needs.
We support a wide range of conditions, including spinal cord injuries, brain injuries, cerebral palsy, muscular dystrophy, tracheostomy care, PEG feeding, and ventilator support. Our care teams are trained to manage complex needs safely and compassionately.
Yes. Our complex care is delivered by experienced carers who have received specialist clinical training. In some cases, we also work alongside qualified nurses or multidisciplinary healthcare teams to ensure the highest standard of care is provided.
Absolutely. We offer flexible support, from regular visits to full 24-hour live-in care, depending on the individual’s needs. Our goal is to provide round-the-clock, continuous care that enables people to live safely and comfortably at home.
Receiving complex care at home allows individuals to stay in a familiar, more comfortable environment while still getting the clinical care they need. It promotes independence, reduces hospital admissions, and helps maintain a better quality of life.
How it works
Speak to our team
Contact our team to talk through your needs and options.
A free home care assessment
Our home care specialist will provide a free consultation to create your personally tailored care plan.
Get the care you need
Your personal care plan will be delivered by our care specialists.
Our partners
